The Constituent Relations Associate (CRA) is responsible for ensuring a positive donor experience through excellent customer service and strong donor relations systems.
The CRA is responsible for timely and accurate capturing and tracking donor data in chapter donor database management systems (including Convio and Team Approach). They prepare donor correspondence relating to donations and inquiries; generate lists for mailing, and provide donor-related reports and analyses to the Director of Development and the senior management team as requested.
They also act as a point of contact with the National Association's Donor Services team for matters relating to donation tracking and acknowledgements and collaborate with the chapter's Operations team for matters relating to cash receipts and gift processing.
This position is based in Seattle, WA and reports to the Director of Development.
Essential Job Functions
Processes gifts and enters into donor-tracking software (Convio and Team Approach), ensuring accuracy of coding, gift and donor information.
Reviews and approves gift entries completed by with donor relations volunteer(s).
Manages preparation of donor correspondence.
Supports donor stewardship strategies through facilitation of regular donor communications, such as thank yous and impact reports.
Extracts mailing lists and data from Convio and Team Approach to analyze donor giving trends.
Partners with the Development Director to continuously improve donor relations systems and processes (i.e. donor thank yous).
Researches prospective donors and grant funder.
Liaises with National Association's Donor Services team for tracking and processing donations, including matching gifts and employee giving.
Partners with donors and National Office to update donor contact information and mailing preferences.
Acts as first point of contact for donor inquiries and requests for assistance, ensuring excellent donor customer service and satisfaction.
Assists Development Director with additional projects, as requested.
Works collaboratively with Corporate and Foundation Relations Manager and Development Director to assist in foundation LOI and grant writing process
Third Party Events
Serves as staff liaison for upcoming third-party events and compiles Association materials to assist with events.
Creates online fundraising Convio websites to process third-party and other chapter fundraising events when requested.
Tracks event sponsorships through invoicing and receipt process.
Assists the Events team as needed with event registrations and/or event logistics, including day of event support.
Hosts information tables at various outreach and fundraising events as requested.
Shares in office management responsibilities including answering the phone reception line, ordering office supplies, IT support, mail collection and distribution, etc.
Complies with all Association policies, procedures, standards, and applicable regulatory requirements and promote Association-wide programs and initiatives.
Supports and participates in special events and fund development activities as requested.
Support and participates in formal advocacy and public policy activities as requested and informally advocate for those we serve and the programs and services offered by the Chapter.
Bachelor's degree required.
1-3 years' experience working with donors, foundations, and volunteers is strongly preferred.
Ability to maintain productive relationships with donors, Association staff, supporters, and volunteers
Familiarity and proficiency with donor-tracking databases/software (Convio, Team Approac))
Possess an interest in and/or willingness to develop a working knowledge of Alzheimer's disease and the needs of families and individuals living with dementia
Demonstrates an ability to represent the organization with poise, confidence and professionalism
Ability to exercise excellent judgment, demonstrate tact when dealing with donors and staff, accept responsibility, and give careful attention to detail
Proficiency in Microsoft Office and Google Apps
Ability to analyze information and make timely, appropriate decisions
Ability to collaborate and work well as part of a team; flexibility and adaptability
Ability to work independently and succeed in dynamic and fluid environment
High level of integrity, diplomacy, confidentiality, and initiative
Excellent interpersonal and verbal/written communication skills
Excellent organizational and time management skills to successfully manage multiple priorities and deadlines
Excellent problem solving and strategic thinking skills.
Ability to work effectively with diverse populations.
Ability and willingness to work evenings and weekends as needed.
Ability and ability to travel locally and regionally as needed to perform job duties.
Must possess valid driver's license, access to a reliable vehicle, and proof of insurance.