Under the supervision of Director of Programs, the Community Engagement and Education Manager is a part of the program team. As Community Engagement and Education Manager, the role is responsible for developing and deploying a community engagement and education strategy and as such has oversight and responsibilities for outreach, education, training and clinical services provided by the regional Care and Support Program Managers including outreach and engagement to meet the needs of persons with Alzheimer's disease and dementia, their families and caregivers, professionals, paraprofessionals and community members including priority diverse populations among Latino, African American and LGBT constituencies. As such, the Care and Support Program Managers play a critical role in reaching and serving the underserved communities across the five boroughs.
Essential Job Functions
The function of the Community Engagement and Education Manager is to advance the Care and Support arm of the Association's mission by deploying a comprehensive citywide community engagement, community education and outreach strategy. Under the supervision of Director of Programs, the Community Engagement and Education Manager will strategize, plan and develop a programmatic approach, establish relationships, conduct outreach, oversee group caregiver and community education, and provide clinical care (care consultations, one to one psychoeducation and leading support groups). The Community Engagement and Education Manager has decision latitude and demonstrated experience conducting community health programs and social service program development.
- Develop a comprehensive community engagement strategy, plan, perform outreach and marketing as well as oversee delivery of Alzheimer's Association education and training programs to persons with dementia, their family members and caregivers, professionals, paraprofessionals and the community at large.
- Responsible for overseeing a team of Care and Support Program Managers and assuring that the team meets service provision goals and maintains a high quality of work. Provide the oversight, guidance, assistance and supervision to the regional Care and Support Program Managers as they conduct their program planning/development, outreach, education, relationship management, clinical, evaluation and monitoring tasks.
- Responsible for recruiting, training and coordination of volunteers to conduct community education and outreach and promote Alzheimer's Association programs especially those of the Care and Support program.
- Increase and coordinate development and implementation of services to diverse communities and populations in the region.
- Generate support for, and awareness of, the work of the Alzheimer's Association by forming, maintaining and enhancing relationships, collaborations and partnerships with healthcare professionals, paraprofessionals, community agencies, faith based organizations, government entities and businesses city wide.
- Conduct outreach with service providers builds working relationships with service providers, care facilities, physicians and other stakeholders who collaborate on Association initiatives or who would benefit from Association programs and services.
- Proactively and collaboratively work with chapter staff to support the Alzheimer's Association's vision, mission, core values and strategic goals and promote Association programs such as Trial Match recruitment, The Longest Day, Walk to End Alzheimer's, Advocacy, and other Alzheimer's Association special events.
- Provide care consultations to enhance the quality of life and decrease the stressful impact of the disease for the person with Alzheimer's disease/dementia and/or the caregiver by providing support, in-depth information, problem solving techniques and planning for future needs, particularly during emergent or transitional situations. This includes an assessment of issue presented resulting in recommended actions steps and the provision of resource materials as needed.
- Provide support groups. Provide support and information about Alzheimer's disease and dementias, services provided by the Association and community resources to constituents citywide.
QUALITY ASSURANCE, MONITORING AND REPORTING
- Collect and enter relevant data for grant reporting, measuring progress toward strategic goals, and submitting monthly reports to the Director of Programs.
- Insure continuous quality improvement, develop, complete and review program evaluations and work with team to meet performance outcomes.
- Oversee and assure that all legal and other requirements with respect to constituent or patient records and documentation are completed by the program team and meet Association standards for quality services.
- Master's degree in social work or counseling, Public Health or related health professions or social services degree.
- Demonstrated experience in strategic planning, developing and conducting programs related to health or navigating health systems or social service systems.
- Successful experience supervising a team, meeting goals and metrics for service delivery and quality assurance.
- Experience in community engagement, outreach, or collaboration or partnership building.
- Demonstrated experience working with diverse communities including Latino, African Americans, and LGBT as well as knowledge of NYC community resources.
- Excellent communication skills, both written and verbal and the ability to teach, train and/or speak in front of groups.
- Knowledge of Alzheimer's or dementia related experience is preferred. Though a keen desire to learn and keep up to date on the latest Alzheimer's disease topics is welcomed.
- Experience in volunteer management and support is a plus.
- Ability to work occasional early evening and weekend hours as needed.
- Proficient in Windows and other software programs: Word, Excel, PowerPoint, Publisher, Personify and Google Apps
- Valid driver's license, access to reliable vehicle, and proof of current automobile insurance.
- Excellent strategic thinking, analytical , organizational and problem solving skills with the ability to plan, implement and manage multiple projects at once and handle complex situations.
- Requires high degree of creative, original and thinking in identifying new programs, new avenues for outreach, new relationships and developing person-centered plans.
- Solid work ethic, attention to detail, and strong time management skills.
- Ability to work independently or as a member of a team.
- Ability to constructively coach more junior staff as well as ability to take coaching from senior management.
- High level of integrity, diplomacy, and initiative.
- Willingness to work some evenings and weekends and travel to care consultation and outreach activities.
- Commitment to serving diverse and vulnerable constituencies including immigrants, LGBT and communities of color.
- Desire to help families cope with Alzheimer's disease and related dementias.
This position description in no way states or implies that these are the only duties to be performed by the jobholder. He/she will be required to follow any other duties as requested by his/her supervisor or manager. This is not meant to be an exhaustive list of job duties. Essential job functions may change when necessary.