The Alzheimer's Association seeks a Program Operations Manager to lead the creation and implementation of systems and solutions to improve the performance and efficiency of Care and Support program operations. A key member of the team, the Operations Manager will provide senior leadership with critical information to support the development of strategic goals and initiatives. The Program Operations Manager will then translate these strategic goals into practicable action plans and processes and oversee their implementation by the rest of the Operations team. The Care and Support Program Operations Manager is responsible for overseeing the coordination of education and program activities in New York City including educational workshop and support group coordination and marketing, volunteer development, and administrative support to the Program Director and Program team. The Care and Support Operations Program Manager has the know-how and experience overseeing clinical, health or social services operations.
Essential Job Functions
The function of the Care and Support Operation Program Manager is to advance the Care and Support arm of the Association's mission. Under the supervision of the Director of Programs, the Care and Support Operation Program Manager will plan, develop and implement workflows and procedures to ensure the roll out of quality, timely services. The Care and Support Operations Program Manager will also oversee the work of the Care and Support Program Coordinator and Program Assistant. And as such will provide the guidance, assistance, coaching and supervision to the Program Coordinator and Program Assistant.
Operations Strategy and Development
- Responsible for overseeing the planning, development and implementation of workflows and procedures to ensure the roll out of quality, timely services including data management, information and referrals, educational workshops, support groups, marketing, volunteer development. Manage and create workflows, processes and documentation between systems and groups.
- Ensure that operations meet existing policies and that procedures are up to date, writing new policies and procedures as needed. Think strategically about current processes, systems and relationships and identify possible issues before they become issues.
- Partner with the Director of Programs and other team members in essential activities (human resources, administration, budgeting, procurement, organizational planning and implementation). Work with committees as needed to support the mission.
- Oversee monthly and quarterly assessments and forecasts of the program team's performance against strategic, operational and grant related goals. Document and maintain records to ensure process/systems are transparent and sustainable.
General Program Management
- Oversee the operational coordination of caregiver support services including care consultations, information referrals, educational workshops, and support groups. Define project scope, goals and deliverables in collaboration with the rest of the Program team - update and adapt to changes as needed.
- Oversee the development of marketing and promotional materials, including developing timelines for drafting, procurement and fulfillment.
- Provides administrative support to the Director of Programs as needed.
- Develop a strategy to engage volunteers through the lifetime of their engagement with the Association including volunteer recruitment, training, supervision, retention, volunteer recognition.
- Oversee and develop processes to recruit, train, track and manage all Chapter volunteers including development of a Speakers Bureau, development of recruitment, training and supervision materials and volunteer recognition.
- Work with the Senior Care Consultant, Senior Care and Support Program Manager and other staff to coordinate the training of office, support group, community education and other volunteers.
QUALITY ASSURANCE, MONITORING AND REPORTING
Evaluation and Data Management
- Develop and oversee quality assurance systems and evaluation processes for the Program team including developing evaluation plans and tools, performing data analysis to assess the quality, timeliness and impact of our services.
- Collect data for operational and grant reporting, measuring progress toward strategic goals, and submitting monthly reports to the Director of Programs.
- Master's degree in health care related field (public health, public administration, social work, psychology, counseling, nursing, gerontology or related) preferred.
- Minimum of five years experience in administrative coordination of health services, operations or in a project management role.
- Excellent written, verbal, and interpersonal communication skills to develop and maintain client relationships.
- Excellent organizational skills with the ability to plan, implement and manage multiple projects at once and handle complex situations.
- Meticulous attention to detail and problem-solving ability.
- Experience in volunteer management and strong evaluations skills are preferred.
- Experience in Microsoft Office Suite and database management experience required.
- Ability to work with a wide range of people including persons with dementia, family caregivers, corporations, foundations, and volunteers.
- Ability to work occasional evening and weekend hours as needed.
- Valid driver's license, access to reliable vehicle, and proof of current automobile insurance
- Self-starter, independent worker and willing to take initiative to problem solve and works well in teams
- Willingness to work some evenings and weekends
- Willingness to travel in Chapter territory
- Desire to help families cope with Alzheimer's disease and related dementias
Job Description Disclaimer
This job profile in no way states or implies that these are the only duties to be performed. You will be required to follow any other instructions or perform any other duties as requested by your supervisors. This is not meant to be an exhaustive list of job duties and essential elements may change when necessary.