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Constituent Services Coordinator

Job Location

Pittsburgh, PA

General Summary

The Constituent Services Coordinator is responsible for core family and constituent services including early stage programming, care consultation, constituent education, safety services and support groups for the regional office service area and adherence to Portfolio of Common Programs and Services (PCPS) standards. In addition this role is responsible for outreach, cultivation of referral sources and support of community education efforts.

Essential Job Functions

  • Responsible for Care Consultation
    • Coordinate with internal and external audiences in the identification of appropriate constituents for care consultation services
    • Develop and provide an action plan to assist constituents in their preparation for acute and changing needs, roles and responsibilities
    • Assist in arrangement and coordination of services
    • Provide emotional support to constituents
  • Responsible for regional support groups & safety services
    • Primary liaison with regional support groups
    • Provide facilitator orientation and annual trainings for all support group facilitators
    • Evaluate need for new support groups and approves new groups as needed
    • Responsible for maintaining statistics and attendance records
    • Ensure that the Association and support groups are meeting expectations as set out in support group agreement and PCPS standards
    • Stay current on response standards for MedicAlert SafeReturn incidents
  • Responsible for regional Early Stage Services
    • Identify and train facilitators for Early Stage Support Groups
    • Facilitate monthly Early Stage teleconference groups as needed
    • Identify other appropriate regional opportunities to expand available early stage services
  • Participate in public education efforts
    • Speak and/or participate in community presentations and programs
    • Provide professional education training as directed
    • Participate in community health fairs and other community outreach activities
  • Participate in community outreach and  development activities
    • All staff are required to support and participate in special events and fund development activities as requested
    • All staff are expected to informally advocate for those we serve and the services offered
    • All staff are expected to support and participate in formal advocacy and public policy activities as requested

Minimum Requirements

  • Bachelor's degree or equivalent experience in social work, human services, gerontology, nursing or a related field
  • Two years experience in human service program service delivery, preferably in aging field
  • Knowledge of applicable healthcare delivery systems and issues such as:  Medicare, Medicaid, managed care, HMO's, long term care insurance, etc.
  • Proficiency with Microsoft Office applications including Word and Excel

We are an Affirmative Action, Equal Opportunity Employer and we appreciate your interest in the Alzheimer's Association.

 

 

 

Alzheimer's Association

Our vision: A world without Alzheimer's disease®.
Formed in 1980, the Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support and research.