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Director of Care and Support

Job Location

Rochester, NY

General Summary

This position oversees the Care & Support division of the Programs & Services Department including office hours helpline call center, grants management and reporting, developing and implementing strategic approaches to meet demanding and accelerating deliverables related to support services for family and professional caregivers and people with dementia across a ten county territory.

This is a full time, benefits eligible position, located in our Rochester, NY office. 

Essential Job Functions

  • Direct supervision and oversight of a team of staff
  • Create work plans, monitor and supervise budgets and goals surrounding care and support functionality
  • Ensure quality standards for all services delivered by Care and Support division.
  • Prepare reports for grantmakers.
  • Continual data analysis to manage progress towards goals and quality improvement.
  • Work with Sr. Care Consultant to manage scheduling for support groups, off-site office hours for care consultations, and helpline coverage.
  • Ensure all practices are supported by and are aligned with current expectations from the home office.
  • Develop and implement systems and procedures to support department functions.
  • Cultivate relationships with other community organizations and manage existing partnerships.
  • Assist with coverage of other programs and services as needed.
  • Provide care consultations and information and referrals.
  • Collaboratively develop training programs for new staff and manage the scheduling for new hire trainings.
  • Develop and implement techniques that will increase the diversity of the constituents accessing services, partnerships developed and staff hired.
  • Lead with sensitivity to diversity and inclusiveness efforts of program delivery.
  • Participate and provide leadership for special projects as assigned.
  • Attend all required staff and community based meetings.
  • Other duties as assigned.

Minimum Requirements

  • Minimum requirement includes a Bachelor's of Social Work or comparable degree or equivalent experience.
  • Minimum five years of experience working with caregivers and persons with dementia, consumers with developmental disabilities, aging services or comparable human services experience is preferred.
  • Two to four years of experience managing government grants including grant applications, tracking progress and reporting.
  • Technology skills are essential in Google Drive, client management systems, spreadsheets, and video-conferencing applications.
  • Excellent interpersonal, verbal and written skills.
  • Ability to work independently, as a team and be self-motivated.
  • Strong public speaking and communication skills.
  • Background working collaboratively with external service providers and developing community partnerships.
  • Empathy for individuals with dementia and their caregivers.
  • Driver's license, reliable car and proof of insurance are necessary.
  • Some evenings and weekends will be required.

Click HERE to apply

We are an Affirmative Action, Equal Opportunity Employer and we appreciate your interest in the Alzheimer's Association.




Alzheimer's Association

Our vision: A world without Alzheimer's disease®.
Formed in 1980, the Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support and research.