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Constituent Relations Associate

Job Location

Lynnwood, WA

General Summary

Under the direction of the Director of Development, the Constituent Relations Associate is responsible for the timely and accurate capture and tracking of donor data in chapter donor database management systems (including Convio and Team Approach).  He/she carries out the preparation of donor correspondence in relation to donations and inquiries; generates lists for mailing, and provides donor-related reports and analyses to the Director of Development and the senior management team as requested.  The Constituent Relations Associate acts as a point of contact with the Home Office's Donor Services team for matters relating to donation tracking and acknowledgements, and collaborates with the chapter's Operations team for matters relating to cash receipts and gift processing. The Constituent Relations Associate is responsible for ensuring a positive donor experience through excellent customer service and strong donor relations systems.

This is a full-time, non-exempt hourly position, 37.5 hours per week, located in Lynnwood, Washington State, and reports to the Director of Development.

Essential Job Functions

  • Donor Relations
  • Responsible for gift processing and entry into donor-tracking software (Convio and Team Approach), ensuring accuracy of coding, gift and donor information.
  • Review and approve gift entries completed by with donor relations volunteer(s).
  • Manage preparation of donor correspondence.
  • Support donor stewardship strategies through facilitation of regular donor communications, such as thank you's and impact reports.
  • Extract mailing lists and data from Convio and Team Approach to analyze donor giving trends.
  • Partner with the Development Director to continuously improve donor relations systems and processes (i.e. donor thank you's).
  • Research prospective donors and grant funders as requested.
  • Serve as liaison to National Association's Donor Services team with regard to tracking and processing donations, including matching gifts and employee giving.
  • Work closely with donors and Home Office to update donor contact information and mailing preferences.
  • Act as first point of contact for donor inquiries and requests for assistance, ensuring excellent donor customer service and satisfaction.
  • Assist Development Director with additional projects, as requested.

Grant Writing

  • Work collaboratively with Corporate and Foundation Relations Manager and Development Director to assist in foundation LOI and grant writing process, as requested.

Third Party Events

  • Serve as staff liaison for upcoming third-party events and compile Association materials to assist with events.
  • Create online fundraising Convio websites to process third-party and other chapter fundraising events when requested.

Event Coordination

  • Track event sponsorships through invoicing and receipt process.Assist the Events team as needed with event registrations and/or event logistics, including day of event support.
  • Host information tables at various outreach and fundraising events as requested.

Office Management

  • Share in office management responsibilities including, answering the phone reception line, ordering office supplies, IT support, mail collection and distribution, etc. 

Strategic Pillar Responsibilities

  • Promote Association-wide programs and initiatives.
  • Support and participate in special events and fund development activities as requested.
  • Support and participate in formal advocacy and public policy activities as requested and informally advocate for those we serve.

Minimum Requirements

  • Bachelor's degree required.
  • Experience working with donors, foundations, and volunteers is strongly preferred.
  • Must be able to maintain productive relationships with donors, Association staff, supporters, and volunteers.
  • Familiarity and proficiency with donor-tracking databases/software (Convio, Team Approach).
  • Must have an interest in and/or willingness to develop a working knowledge of Alzheimer's disease and the needs of families and individuals living with dementia.
  • Must demonstrate an ability to represent the organization with poise, confidence and professionalism.
  • Must be able to exercise excellent judgment, demonstrate tact when dealing with donors and staff, accept responsibility, and give careful attention to detail.
  • Proficiency in Microsoft Office and Google Apps.
  • Ability to analyze information and make timely, appropriate decisions.
  • Ability to collaborate and work well as part of a team; flexibility and adaptability.
  • Ability to work independently and succeed in dynamic and fluid environment.
  • High level of integrity, diplomacy, and initiative.
  • Excellent interpersonal and verbal/written communication skills.
  • Excellent organizational and time management skills.
  • Excellent problem solving and strategic thinking skills.
  • Ability to successfully manage multiple priorities and deadlines.
  • Ability to work effectively with diverse populations.
  • Absolute commitment to confidentiality.
  • Ability to work evenings and weekends as needed.
  • Ability to travel locally and regionally as needed to perform job duties.
  • Washington State driver's license, proof of insurance, and access to dependable automobile.

Working Conditions

  • Normal office environment; regular office hours are 8:30 am – 4:30 pm.
  • High volume of public contact.Requires evening or weekend hours on occasion.
  • Work hours may be may be irregular or long during busy event seasons.
  • Work may be fast-paced and stressful at times, particularly during periods of high volume or tight deadlines.
  • Physical activity is required on occasion; this may include long hours of standing and walking and some lifting/carrying of materials/supplies up to 25 pounds.

PLEASE CLICK HERE TO APPLY!

  • by mail:
    Send resume to:
    Alzheimer's Association, Washington State
    North Tower
    19031 33rd Avenue W
    Suite 301
    Lynnwood, WA 98036

We are an Affirmative Action, Equal Opportunity Employer and we appreciate your interest in the Alzheimer's Association.

 

 

 

Alzheimer's Association

Our vision: A world without Alzheimer's disease®.
Formed in 1980, the Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support and research.