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Operations & Communications Assistant

Job Location

Timonium, MD

General Summary

This full-time non-exempt position reports to the Operations Manager and coordinates support efforts between Communications, Marketing and Operations.  This position will also support various other functions within the Association that currently serve the Greater Baltimore area in support of the mission and services of the Alzheimer's Association.

Essential Job Functions

  • Oversees the administration of and assignment of communication or event project requests from beginning to end.  Collaborates with Communication Director and Operations Manager on timelines. Provide progress updates to stakeholders until project completion.

  • Responsible for serving as back up to updating content on the web and intranet content management systems (CMS) and adhering to production deadlines for these updates.

  • Supports website management, content and establishes practices that ensure that the website remains current on all program, development and staff information as well as ensuring that content is brand compliant, inclusive, professional, respectful, engaging, informative and user friendly. 

  • Serves as back-up with weekly e-newsletter in constructing, creating content and distributing as needed.

  • Creates portal links for upcoming events from website to program landing pages.

  • Updates flyers, programs and other collateral in InDesign, Adobe, or any other software as needed to support Association communication efforts

  • Draft external communications to include writing content for e-mail blasts, and constituent surveys and polls as needed

  • Oversees the administration of media impressions to include securing tear sheets, invoicing, or audience served or any other information as required by home office and is timely with submissions.

  • Creates and manages, with direction and input from Communication Director, social media campaigns to include Facebook, Twitter, website and Instagram. Meets weekly with Communication Director & Operations Manager to strategize and plan social media campaigns.

  • Responsible for monitoring website and social media comments as assigned, and for posting information to social media sites as directed

  • Responsible for writing, editing, and/or acquiring content for websites, intranet sites and other online communications programs.

  • Supports department leaders in other communications projects as needed including internal and external events.

  • Develops effective working relationships and maintains good communications internally and across the organization.

  • Records Association post event data in program or event databases or software
  • Accounts for any promotional, software, advertizing expenses

  • Run targeted constituent reports from internal databases in support of Association community outreach efforts

  • Guides, directs, and responds to constituent inquiries

  • Responsible for event and donor service administration to include matching gift program

  • Supports internal leaders in running & creating adhoc reports as requested or any other project requests as needed

  • Support efforts of Operations Manager with change management processes to enhance quality and efficiency

  • Records all events and projects on Master Calendar

  • Supports Operation Manager and Communication Director with project time-lines. Manages deadlines and multiple projects simultaneously, and completes work quickly, qualitatively and with high attention to detail.

  • Works with volunteers to see project requests through to completion

  • Supports Operations Manager with project and event planning and provides consistent project updates and plans to Operations Manager until project completion.

  • Communicates project status to internal and external customers

  • Sets up event announcement, registration portals or displays on Association internet and intranet

  • Photographs all new staff  and volunteers as part of the on boarding process

Minimum Requirements

  • Bachelor’s degree or the equivalent of 3 years experience preferably in a non-profit environment in communications, marketing, business and/or operations
  • Computer literacy a must with understanding of gift processing and data maintenance
  • Social Media savvy
  • Microsoft Suite proficiency a must
  • Knowledge of Convio, Personify, other software programs/fundraising data  management tools preferred, but is not required.  (Training is available)
  • Strong ability to learn new software
  • Excellent internal and external telephone skills, customer service, organization and problem-solving skills
  • Excellent communication skills, both verbal and written
  • Ability to speak, write and read Spanish fluently a plus
  • Ability to work well under pressure
  • Ability to work with diverse populations
  • Ability to operate a 35mm camera and record video footage
  • Ability to prioritize tasks
  • Ability to maintain a positive and professional demeanor at all times
  • Ability to liaise between Operations Manager and Communications Director
  • Ability to work well independently and possess a strong team player orientation
  • Ability to maintain confidentiality
  • Ability to stay focused on tasks consistently
  • Ability to work with great detail and accuracy
  • Ability to juggle several priorities simultaneously
  • Ability to work occasional weekends and evenings
  • Ability to lift 40 pounds
  • Valid driver's license
  • Reliable automobile and current automobile liability insurance

Click Here to Apply

  • by mail:
    Send resume to:
    Alzheimer's Association, Greater Maryland
    1850 York Road
    Suite D
    Timonium, MD 21093

We are an Affirmative Action, Equal Opportunity Employer and we appreciate your interest in the Alzheimer's Association.




Alzheimer's Association

Our vision: A world without Alzheimer's disease®.
Formed in 1980, the Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support and research.